An issue has been identified within the NHS claims system on 21st May 2024 between 12pm and 6pm for both English and Welsh NHS practices.

Claims sent to the NHS on this date may not have been received by the NHS, the steps below outline how to re-transmit these claims.

Re-Transmitting Claims 

1. Go to your NHS workspace icon then select Claims Bundles.
2. Locate any claims bundles with the date 21/05/2024.
   • It is advised to print a copy of the bundle for future reference, you can do this by using the Print the Selected Claim button along the bottom of the window, printing to PDF will create this on your computer and save you paper. This printout can then be used to confirm all claims have been added to subsequent Claims Bundles.
   • You can now select the Delete the Selected Claim button.
3. Go to your NHS workspace icon then select Transmit Claims.
   • Select Claim to bundle any open claims.
   • Then Transmit Claims to send them to the NHS.

If you require any assistance with this process, please contact the EXACT Support team.

You can access support from within EXACT, click Live Chat to get in touch with our friendly support team or ask our support bot to search for help articles from the EXACT help centre.

Tips and Tricks

• Please be aware: There is no sure way to tell if claims have not been received by NHS during this time period due to the issue itself, therefore you may receive responses regarding duplicate claims after re-transmitting these bundles.

  If you have any queries regarding any responses for these claims, please contact your NHS team to confirm what actions are required by your practice for these claims.