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NHS England Claim Bundle Status

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India Scully
  • Updated

Three status symbols display the transmission progress of a Claim Bundle (see below). If no status appears, the Claim Bundle has yet to be transmitted.

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Claim Bundle transmission attempted, acknowledgement not yet received.
If the Transmission was successful, acknowledgement of the Claim Bundle will usually be received the next time a connection is made to the Mailbox.
If the List Claims window displays Claim Bundles that continue to show only the  symbol it is time to resend the Claim Bundle(s), as a transmission problem occurred and they were not delivered to the Mailbox successfully

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NHS Dental Services have acknowledged receiving the Claim Bundle from WebEDI or Global Crossing.

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If there is no tick on the claim bundle it is likely that this has not been sent to the board. Try the transmission again, if it still has not got a red tick there may be an issue on the boards end. You will need to try again once they are back up and running,

Each time a connection to the Mailbox occurs EXACT will check for new messages. Claim Bundle Acknowledgement messages will be processed and the Claim Bundle Status updated as appropriate.

NOTE: If a Claim Bundle is not acknowledged as being received by WebEDI, a transmission problem may have occurred. Before taking action ensure that sufficient time has been allowed for the acknowledgement to be received (minimum 1 day).

 

 

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