If you are requesting a replacement appliance you will need to follow the steps below:
Create a New NHS Orthodontic COT and chart the appropriate services
Click the Ortho button
Select the REG 9 claim type and enter the mandatory data and click Send
Finally, TC the COT and the Regulation 9 claim will be paid in a schedule; you will need to process this payment as normal.
If the NHS respond with errors in Connect. The COT only needs to be resubmitted in EXACT if corrections to treatment are required. Otherwise, re-claiming can be done in Connect alone.