Clinipad adding and pairing a tablet

Once the Clinipad app has been installed on the tablet it will need to be added to EXACT and paired, this procedure starts in EXACT and ends on the Clinipad device.

• Adding and Pairing a Clinipad Device
• Troubleshooting

Adding and Pairing a Clinipad Device

1. In EXACT select either Administration - Clinipad, the Clinipad tab on the appointment book
   or
   Select the Clinipad workspace icon (if added on your user's workspace), and then select the Spanner button in the bottom right corner.

2. Expand the “Add New Device” section to add a new Clinipad device (If your available Clinipad Licences allow).

   Tip: Delete a device using the Bin icon on the Clinipads display to remove a device and free up a license.

    

3. Type a unique Device Name then click Create Device.

   

    

4. Launch the Clinipad SOEI app on the tablet (don't have it? Install the App using Apple store or Google Play store).

5. If it asks for the server's IP address, this can be found by launching Command Prompt on your server machine. Type in IPCONFIG and press Enter. on the results, look for the IPv4 Address.
   (also found in the article Installing & Configuring Clinipad).
   
   
   You can also launch command prompt on a workstation and type in ping server -4 and press Enter.
   Replace the word "server" with your practices' server name.
   Look for the address following "Reply from" that usually shows 4 times.
   i.e 192.168.1.165 in this example.
   

6. Enter the IP into the tablet and submit. It should connect and show the paired & unpaired device(s).
   If it fails to connect see: Installing & Configuring CliniPad.

7. Select the device then click Pair Device. The tablet will now be paired and display the Clinipad Home Screen.

Troubleshooting

If it fails to connect make sure it's connected to the correct WiFi (the one that can reach the server through the network).

You can download an app called "Ping" (or alternative on Apple devices) and ping the server IPv4 address to confirm if the tablet can communicate with the EXACT server.
If it fails ("Request timed out") speak to your IT for assistance with tablet connectivity issues.