Was Not Brought and Safeguarding

Appointments are marked as Failed to Attend (FTA) automatically when it reaches midnight on the day the patient failed to be ticked in as arrived on their appointment. Admin users can mark previous appointments as completed if an appointment has been incorrectly left and marked as an FTA.

Was Not Brought has been introduced in EXACT V13.12 in response to guidelines in England surrounding the safeguarding of children and/or vulernable adults.

Identifying and tracking 'Was Not Brought' appointments assists with fulfilling SAFE guideline requests - see section 3.3.2 - Recording Missed Appointments of the Safeguarding in general dental practice document from Public Health England.

• Marking appointments as Was Not Brought
• Reporting on Was Not Brought appointments
• Button text FTA displays for any marked Was Not Brought

Marking appointments as Was Not Brought

• Marking an appointment as Was Not Brought
• Removing a Was Not Brought status
• Original implementation (pre V13.799)

Marking an appointment as Was Not Brought (EXACT V13.799+)

1. Locate the appointment and right-click the appointment.
   
2. A menu will be displayed with an option to Mark as Was Not Brought.
3. The appointment status will change to a blue tick on both the appointment and in the cancels tab.

EXACT V13.807 introduced the option to mark patients as was not brought via the Arrivals tab on the appointment book. This functions in the same was as the other areas, highlight the patient then press the Was Not Brought button to mark the patient as was not brought.

Removing a Was Not Brought status (EXACT V13.799+)

1. Locate the appointment and right-click the appointment.
   
2. A menu will be displayed with an option to Remove Was Not Brought status.
3. Appointments originally showing as an FTA will revert to the red FTA status.
   Current (same day or future) appointments will reset the appointment status.

Original implementation (pre EXACT V13.799)

1. Once midnight on the day of the appointment, the appointment status will change to an FTA.
2. Open the Cancels list.
3. Select the Appt Status Failed.
4. Highlight the patient.
5. Click Was Not Brought button.
   The red FTA cross icon will change to a blue WNB icon.
   

Reporting on Was Not Brought appointments

EXACT V13.795 introduced a patient list query to collate a list of patients with appointments marked as was not brought. This option allows the entry of a date range in order to report on these patients.

To create a list of patients with appointments marked as Was Not Brought you will need to create a patient list using the conditions pictured below.
For more information on creating these lists, read our help article: Creating a Patient List (Contact List).

The condition Was not brought to an appointment will provide you with the following patient selection options.
The option to Only show patients with an entered number of was not brought appointments is available from EXACT V13.805. To use this feature, tick the box then select the number of appointments you wish to view, the greater than symbol can be changed to equal to to display either those with the entered number and above or those with only a selected number of appointments.

For example, = 3 will only show with 3 appointments with a was not brought status.

Ticking the box Prompt for entries will ensure you see this prompt every time you run the list, giving you the option to alter the date range if you are running the patient list again.

Button text FTA displays for any marked Was Not Brought

Any "FTA" appointment can be changed to "Was Not Brought".  You can change a WNB back to FTA if needed. Both Cancels tab and Appointment Book entries will display either red X (FTA) or new blue X (WNB)