Using Reputation Manager Kiosk
Reputation Manager can send automated emails or you can ask patients to fill in reviews via a tablet (kiosk) in the reception area. This involves setting up the tablet to have the reputation survey ready to complete and a prompt in EXACT to remind your reception team to ask patients to fill out a survey before they leave.
Configure Reputation.com Kiosk Tablet
Reputation.com would have supplied a pre-configured tablet. On the tablet open your web browser and navigate to your reputation.com survey address as given to you when signed up to Reputation.com
Make sure this page is always on display and place the tablet in an accessible area in your reception area.
Configure Reputation.com Kiosk Reminder in EXACT
Sign up with reputation.com and inform them that you want the Kiosk option. They should then provide a 'kiosk', probably in the form of a pre-configured iPad.
To configure the EXACT Appointment workflow to prompt reception to ask patients to fill in the survey via the kiosk:
Go to Configure > Practice Settings and check (tick) the Enable Reputation Management checkbox
Click the Configure button for Enable Appointment Workflow.
In the Departure Details window, check (tick) the Reputation.com Kiosk checkbox.
Click Next> to proceed through the wizard to conclusion.
EXACT will then add a kiosk reputation survey prompt to the Departure Task List for patients.
So long as reputation.com Kiosk is enabled, a Departure Task List hyperlink will prompt the receptionist to ask the patient to complete a kiosk survey, and the completion statistics will be reported in the Appointment Workflow Compliance Report.
At patient departure, click the Reputation.com Kiosk task in the Departure Task List
You will be prompted as follows:
If you click OK the prompt is removed from the Departure Task List. If you click Cancel, the prompt remains on the Departure Task List.
Ask the patient if they would like to fill out the Reputation.com Survey on the Kiosk.
If the patient answers "NO", click OK and continue with the departure process. The prompt will be removed from the Departure Task List.
If the patient answers "YES", click OK and issue the kiosk device to the patient for survey completion. The prompt will be removed from the Departure Task List.
When the patient completes the survey the kiosk software handles all communication.
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