For optimum functionality of EXACT and EXAMINE Pro some exceptions will need to be added as an exception to any anti-virus and/or firewall.

• Server exceptions
  • Server Files/Folder exceptions
• Workstation exceptions
• Firewall ports
• EXAMINE Pro exceptions (where EXAMINE Pro is installed)
• Bomgar ports and exceptions

Server exceptions

EXACT requires access to the following URLs from the server to function correctly.

• https://uk.dentalhub.online
• https://uk.mydentalhub.online/
• https://apac.dentalhub.online
• https://apac.mydentalhub.online/
• https://sandbox.dentalhub.online
• https://red.soeidental.com
• bkap.co
• *.soeconnect.net
• apimail.dejar.co.uk
• https://dist.ex.softwareofexcellence.com
• https://f.feedz.io
• auth.softwareofexcellence.com
• apps.softwareofexcellence.com
• apollo.ex.softwareofexcellence.com
• https:/mercury.hsoapollo.app

Server Files/Folder exceptions

<<Install Drive>>\Program Files (x86)\Software of Excellence\EXACT Server\*.*
<<Exact data path>>\*.*
<<xray path>>\*.*
<<server>>\EXACTResources\*.*

C:\ProgramData\chocolatey

Your EXACT server name may differ from "server" so please adjust the exception paths accordingly. Add all of the data folders containing EXACT data that are actively in use.

If you are unable to exclude the folders above, the individual file paths are listed below:

C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeiDental.Server.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeiDental.Service.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SOEDBService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\soeidental.transport.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Soeidental.EmailServerAdministrator.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeiDental.CtiService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeAdmin.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Soei.DataAccess.IsamRelay.Server.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeiDental.PresentationManager.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\CefSharp.BrowserSubprocess.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\eMailServer.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\dental.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\bitmaps.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\Soei.CommunicationService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\Soei.SchedulerService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\Soei.SupervisorService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\Soei.WorkerService.exe
C:\ProgramData\Software of Excellence\EXACTResources\WorkstationInstaller\Install EXACT Workstation.exe
C:\ProgramData\Software of Excellence\EXACTResources\WorkstationInstaller\Manually Install EXACT Inno Workstation.exe
C:\ProgramData\Software of Excellence\EXACTResources\WorkstationInstaller

Workstation exceptions

<<Install Drive>>\Program Files (x86)\Software of Excellence\EXACT\*.*
<<xray path>>\*.*
<<server>>\EXACTResources\*.*

If you are unable to exclude the folders above, the individual file paths are listed below:
change to C:\Program Files\ and drop the (x86) if using a 32-bit machine.
C:\Program Files (x86)\Software of Excellence\EXACT\bitmaps\bitmaps.exe
C:\Program Files (x86)\Software of Excellence\EXACT\dental.exe
C:\Program Files (x86)\Software of Excellence\EXACT\soeidental.exactlauncher.exe
C:\Program Files (x86)\Software of Excellence\EXACT\Launch\soeidental.exactlauncher.exe
C:\Program Files (x86)\Software of Excellence\EXACT\SoeiDental.WorkstationUpdatePoller.exe
C:\Program Files (x86)\Software of Excellence\EXACT\dxstart.exe
C:\Program Files (x86)\Software of Excellence\EXACT\backup.exe
C:\Program Files (x86)\Software of Excellence\EXACT\soedocs.exe 
C:\Program Files (x86)\Software of Excellence\EXACT\Soeidental.EDIEmailTx.exe
C:\Program Files (x86)\Software of Excellence\EXACT\SoeiDental.PresentationManager.exe
C:\Program Files (x86)\Software of Excellence\EXACT\CefSharp.BrowserSubprocess.exe
\\{server}\exactresources\WorkstationInstaller\Install EXACT Workstation.exe ({server} = your server name)
\\{server}\exactresources\WorkstationInstaller ({server} = your server name)

Firewall ports

EXACT will make its own firewall rules for Windows Firewall during the EXACT Server and EXACT Workstation installations, but if using an alternative firewall solution the following ports require opening:

EXAMINE Pro exceptions (where EXAMINE Pro is installed):

32 bit :C:\Program Files\SOE\Expro.exe
64 bit: C:\Program Files (x86)\SOE\Expro.exe

If using Sentinel AV, you will need to add the following paths
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exeSentinelProtectionServer
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exeSentinelSecurityRuntime
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel Security Runtime\sntlsrtsrvr.exe

See the firewall ports section above for EXAMINE Pro firewall exceptions.

Bomgar ports and exceptions

Bomgar is a remote support solution that allows SOE support technicians to remotely connect to end-user systems through firewalls from their computer or mobile devices. Bomgar users can conduct remote support sessions without passing session details through a third-party, keeping system and data access behind the customer's own firewall and security measures. Bomgar is a web based application that requires no software installed at the client end.

Bomgar requires the following ports to be opened and the following exceptions need to be added to your firewall/antivirus.
Ports: 80, 443, 8200
Exceptions: bomgar-scc-{uid}.exebomgar-scc.exebomgar-pac-{uid}.exebomgar-pac.exe