Email Configuration - BTConnect

This article covers the configuration of BTConnect email accounts, not @BTInternet.com email accounts.

Please Note, BTConnect does not support IMAP (including accounts using modern authentication but does support POP.

To configure your BTConnect email account in EXACT.

1. Have your Email address, Email provider and email password ready.

2. Log into EXACT (as a high enough user), navigate to Configure - Email Parameters.

3. Enter the Email Address into the Practice email Address field.

4. Enter the same into the User Name field.

5. Enter the password in the Password field

6. To receive email in EXACT, tick Enable incoming email if you do not wish to receive email, untick this box (you can still read your emails outside of EXACT.

   Note: Using the POP/POP3 option will move all of the existing and future emails from the mailserver down into EXACT and you will not be able to get them back out. Only use POP settings if you’re sure you want your emails to remain in EXACT and not be visible elsewhere.

7. Enter the Outgoing Mail Server, ticking Use Authentication.
   
   Mail Server Ports are:
   

   Incoming	outlook.office365.com	995
   Outgoing	smtp.office365.com	587

   With everything completed, your configuration screen should look similar to below:
   
8. Click Test Credentials, see Test Successful.
9. Click Next until you get to Finish to save the new email details.
   
   If this test fails it could be that the password, a mailserver/port is wrong or the account requires additional settings to be enabled. Please speak to your IT for further advice.
10. A prompt may appear to change the email in practice information too, click yes (this means all future communications to patients has the updated email address included).