Skip to main content

Search

Articles in this section

Email Configuration - Go Daddy

Avatar
Craig Obee
  • Updated

Since Oct 1st 2022 Office 365 accounts (including GoDaddy) are required to use Office 365 mail server settings to continue sending/receiving emails.

Email security and encryption

Outgoing emails are transmitted using your mail servers encryption settings.
Please check with your email provider as to the level of security they offer.

Please note: This is entirely dependant on the level of encryption offered by the recipients email server. For example, regardless of the level of security of your email account, if you are sending an email to a non-secure email account the level of security will be minimal.

Gmail are introducing changes in February 2024, the changes affect anyone sending email communications to Gmail accounts.

Information on the changes and what actions are required can be found in the Gmail Email Sender Guidelines.

We advise you to contact your email or IT support provider to assist with the required changes. Due to the access and configuration required, Software of Excellence are unable to assist with any changes.

OAuth2/Modern Authentication enforcements from Microsoft also mean that you will be required to start using the new authentication option within EXACT to log in to your email account to continue sending/receiving mail.

You will need to enable SMTP authentication in your GoDaddy configuration to setup your GoDaddy account in EXACT. GoDaddy information on this can be found in the GoDaddy help.

mceclip0.png

Beware: Using the POP/POP3 option will move all of the existing and future emails from the mailserver down into EXACT and you will not be able to get them back out.

Only use POP settings if you’re sure you want your emails to remain in EXACT and not be visible elsewhere.
  1. Log into EXACT (as a high enough user), then go to Configure - Email and SMS Setup.
  2. Select Microsoft Office 365.
  3. You will need to enter your email credentials.
    • Enter your Email Address into Practice Email Address
    • Click Authenticate
    • You will be prompted by Microsoft to confirm your login and credentials
  4. Follow the authentication instructions.
  5. Once completed and authenticated you may be prompted may appear to change the email in practice information too, click yes (this means all future communications to patients has the updated email address included).

Additional information:

Incoming Mail Server outlook.office365.com (port 993 for IMAP, recommended) (Port 995 for POP, Not Recommended). If port 993 is being used, tick the IMAP.

Outgoing Mail Server smtp.office365.com (port 587) with Use Authentication for outgoing mail checked.

If you have just set up a new email account within EXACT and use Campaign/Marketing Manager and clicked “Yes” to the prompt mentioned above please live chat with us so we can register your new email for sending Campaign communications (you will receive an email link from Amazon Web Services to confirm your new email account address)

Related articles

Comments

0 comments

Please sign in to leave a comment.