How to process a Paymentsense card refund
The user will also need to ensure they are logged into EXACT with their SOE Connect account details.
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Clicking the ‘£’ in EXACT under a ‘Patient File’ and press ‘refund’.
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Then click the radio button of ‘Refund money paid for work done’ and click ‘next’
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Then click the invoice and enter the amount followed by the reason and click ‘next’.
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Then select the receipt and change the method of refund to ‘PaySense’ and click ‘finish’.
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This will then communicate with the cloud and allow you to select the Terminal you wish the refund go to and click ‘submit’.
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Then it will send that information to the device so the patient can present there card.
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Once this has processed the refund will now be applied.
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