Assistance is available in-app by using EXACT Live Chat to gain access to EXACT Assist and our Chat support team, and for more urgent queries, such as major system issues, via phone support.

⭐ New for 2025: EXACT Assist support available via Chat and Phone - read the EXACT Assist: AI-Powered Support blog to learn more.

Software Support

EXACT Assist is our AI-powered support, providing you access to product knowledge and support at the press of a button. You can also access our dedicated EXACT support team via Live Chat, and for more technical issues via phone support.

Live Chat

Access our Live Chat support online by clicking the support icon in the lower right of this webpage, or in-software via the Live Chat option at the top of your EXACT system.

💡Tip: Using Live Chat will give you access to support without the hassle of providing your practice information

Clicking on Live Chat will open the EXACT Support widget, giving you access to both EXACT Assist and the EXACT Support Team.

⚠️ Important: Please have your practice information available when using the website support widget or phone support, as this information is not provided by your system when using these options.

Your Details

When using Live Chat, the details of the user logged into the instance of EXACT you are using are passed through our secure system, giving our team your information.

💡 Tip: Let us know if you're using EXACT while logged in as another user; otherwise, your enquiry may be saved against their information and not your own.

EXACT Assist: AI-Powered Support

EXACT Assist is our AI-powered support assistant. When you open Live Chat, EXACT Assist will greet you and ask how it can help you. Simply type your query to receive guidance or steps to resolve your issue.

Technical Support

If your issue is of a technical nature, such as not being able to access your system or another major problem, contact our support team via phone on;

📞 (AU) 1300 889 668, Monday to Friday, 8 am to 6 pm
📞 (NZ) 0800 930 171, Monday to Friday, 8.30 am to 6 pm
📞 (UK) 01634 266800, Monday to Friday, 8 am to 6 pm

Additional Information

e-Learning

Access your practice's e-Learning modules, and you can find out more about e-Learning in the e-Learning: New and Existing User Training help article.

EXACT Help Articles

The EXACT Help Centre is full of useful information and guidance about EXACT.

You can access it by clicking the Help icon at the bottom of the window to open the EXACT Help Centre.

Remote Support

When you're chatting with one of our support agents and they advise you to remotely connect them to your computer,

⚠️ Please Note: Only connect to a support team member, when instructed to do so.

1. Click the Remote icon at the bottom of the window to launch the Remote Support agent list.
2. Select the agent you are chatting with the click Connect.
3. Once the connection is complete, our EXACT support team member will be able to access your computer and provide the required assistance.