A CHI Number is mandatory for eDental claims. Providers are prompted for it when completing a claim where the CHI number is missing.

Requesting a CHI number

1. With the patient record open.
2. Select the Request CHI button.
   

3. EXACT will perform a validation data check for patient information.

4. A list of matching results will be presented on-screen.

   • Any missing data will be presented to you in an on-screen prompt

   • If the patient appears in the results list you can select the relevant patient and then click Accept Selected Patient

   • If the patient does not appear, you can select Secondary Search in the top right-hand corner to search again, if the patient then shows select the patient then select Accept Selected Patient.

   • If the patient does not appear you will be able to select Patient Not Found and then continue with the treatment - as long as a search has been done it does not matter that the CHI number is missing

   • If a patient has not had NHS treatment previously, the search results may not provide you with a CHI Number for the patient, this is perfectly normal

Tips and Tricks

• Sometimes the system cannot locate a CHI Number for a patient, but providers can still claim so long as they have requested a CHI Number using the secondary search.
• If a patient has not had NHS treatment previously, the search results may not provide you with a CHI Number for the patient, this is perfectly normal.