Care Manager has a reopen functionality to reopen rejected opportunities. 

⚠️ Note: This functionality was introduced in June 2025. Upgrade to the latest version to access this new functionality.

Reopen an Opportunity

If a patient has changed their mind or an opportunity has been mistakenly rejected, reopen it with the reopen functionality.

1. Open Care Manager by clicking the Care Manager icon at the top of your system.
   • Or via Administration - Care Manager.
2. Select Filter.
   • Tick Rejected to display rejected opportunities along with all other opportunities.
     💡 Tip: Untick all other statuses to focus on your rejected opportunities.
3. Select an opportunity by clicking on the required row.
4. Click the Reopen button at the bottom of the screen.
5. The status will now change to Open, ready for you to manage the opportunity as required.