Configure your Intra-Oral camera.

Configuring your Intra-Oral Camera

Complete configuration of your Intra-Oral camera, including the following devices;

Other types of Intra-Oral cameras such as Carestream, Sirona, and Duerr do not integrate with the WDM module and have unique setups.

Configuration

All of these steps must be completed on the computer the intra-oral camera will be connected to and the camera must be functional on the computer outside of Examine Pro before it can be linked to Examine Pro. If the intra-oral does not work on the computer separately, you must reach out to the supplier of the device.

1. Open Examine Pro.
2. Navigate to Options - Video Still Capture.
3. Ensure WDM StillCap is ticked.
   
4. Click the Video Still Capture button.
   • In Examine Pro V6 this looks like a film roll. 
5. Navigate to Options - Device Setup.
   
6. Click on the Expert Setup tab.
   • Click on the drop-down menu at the top of the tab.
   • Select your device from the list.
   • At the bottom of the screen, tick Normal (Default) under Connections.
   • Tick Video Format Compatibility.
   • Then click Save&Exit.
              
7. Next select Options - Device Setup.
   
8. Select the Misc tab.
   • Tick the Search for Still capture pin option for Capture Format - this can vary for different camera brands.
   • Un-tick all other options.
   • Click Save&Exit.
     
9. The camera will now work in Examine Pro, test taking an image to check everything is functioning correctly.

Tips and Tricks

• The Acreon C50 button won't capture using the above method. For these you will need to;
  1. Go to the Examine Pro main screen.
  2. Options - Setup - WDM module in the left.
  3. Press the Hotkey Tab.
  4. Click in the grab box then press the End key on your keyboard. This should turn the box to #35 and will allow the button on the camera to function.

Troubleshooting

No video capture device found

If you are prompted that 'No video capture device found’ click ‘OK’, this means the device is not being seen by the computer so may not be plugged in or may need additional drivers to be installed by the supplier).

Normal/Combined mode failed

Sometimes when running this process the camera can cause errors or crash with a message about normal/combined mode failed. This is due to an issue with the configuration.

To clear the issue;

1. Go to (C:\Program Files (x86)\SOE\ExPro\Settings  or C:\Program Files (x86)\SOE\Examine Pro\Settings on Examine Pro 8.24 or later) and select ILUser.
2. Find the heading for [ilmodWdmStillCap CONFIG].
3. Delete everything under it to the next header.
4. Save your changes via File - Save.

(Note Windows 11 NotePad will not save if you close the App, You need to close the Tab the .ini file loads in for it to save)

This will clear the settings and can then run the process again to reconnect the camera.