This article covers the steps for the following devices;

Daryou, Focusdent, Prodent, CS1500 UVC, Sopro (Drivers Installed by Supplier 1st), Acteon C50 (Drivers Installed by Supplier 1st).

All steps must be completed on the computer the IntraOral camera will be connected to.

Configuration

1. Open EXAMINE Pro.
2. Navigate to Options - Video Still Capture.
3. Ensure WDM StillCap is ticked.
   
4. Click on the Video Still Capture button (in version 6 this will look like a film roll).
   • If you are prompted by a warning stating ‘No video capture device found’ click ‘OK’. (This means the device is not being seen by the PC so may not be plugged in or may need additional drivers to be installed by supplier).
     
5. Navigate to Options - Device Setup.
   
6. Click on the Expert Setup tab.
   • Click on the drop-down menu at the top of the tab.
   • Select your device from the list.
   • At the bottom of the screen ensure you tick Normal (Default).
   • Tick Video Format Compatibility.
   • Then click Save&Exit.
     
7. Next select Options - Device Setup.
   
8. Select the Misc tab.
   • Ensure the option listed in the box next to Capture Format is selected. This is normally called Search for Still capture pin but can vary for each brand of camera. 
   • Uncheck all other options.
   • Click Save&Exit.
     

The camera will now work in EXAMINE Pro, ensure you check that the buttons on the camera capture an image.

Troubleshooting

Sometimes when running this process the camera can cause errors or crash with a message about normal/combined mode failed. This is due to an issue with the configuration.

To clear the issue;

1. Go to C:\Program Files (x86)\SOE\ExPro\Settings and select ILUser.
2. Find the heading for [ilmodWdmStillCap CONFIG].
3. Delete everything under it to the next header.
4. Save your changes via File - Save.

This will clear the settings and can then run the process again to reconnect the camera.