This is commonly caused by the Focus assist setting in Windows.

1. Click the square speech bubble in the corner.
   • Or click on click the icon in your Windows Task Bar.
2. This will open your Manage Notifications menu.
3. There are various options to select from;
   • Locate Focus assist.
   • Click to change the status of this setting, it will toggle through the options Priority only, Alarms only, Focus assist and Off.
   • Change this to Off.
   • Request a colleague send you an instant message to test that this has resolved the issue.
4. Alternatively, check your notifications are enabled.

Multiple Instances of EXACT

If you have more than one instance of EXACT open on one computer or your user profile is logged into EXACT on more than one workstation.

1. Open Task Manager in Windows.
2. Navigate to Background processes.
   
3. Locate dental.exe.
4. Ensure you have saved any unsaved work.
5. End all instances of dental.exe.
   • Highlight an instance then click End task
   • Repeat for all instances
     
6. Instant messages should now open when selecting the windows notification alert.