To send an SMS to a patient, you need to have SMS registered and configured in EXACT.

Sending an SMS to a patient

1. Open the patient file that you wish to contact.
2. Click on the SMS icon at the top of their file .
3. In the window that appears you can select the following.
   
4. The Provider and Specialist fields are used if there are any Provider or Specialist merge fields in the chosen SMS template.
5. Select an SMS Template, adding/editing a template can be found in Creating/Editing SMS Templates.
6. Category, this is the category it will display under in the patient's contacts tab and the description informs the user what the message is about.
7. Click OK to preview a draft of the SMS to be sent.
   All merge fields will be pre-populated with patient and/or specialist information.
   If an SMS template was selected this screen should now show the SMS template as well as populating any merge fields with the relevant information.
8. You can edit the text if required.
   A counter is displayed at the bottom to show how many characters you have used, SMS is charged per 160 characters.
9. Clicking OK will send the message.
   

SMS icon meanings

Tips and Tricks

• Tips to reduce your character limit:
  • Don't use emojis or Unicode text in your SMS (Unicode are non-standard GSM characters), basically keep to the alphabet, numbers and the standard characters displayed on your keyboard.