You may not wish to recall your patients, this could be due to a certain payors rules, the patient is a referral or something else. It is possible to set patients recall status automatically.

There is an option to mark patients recalls as Do Not Recall automatically based on a criteria and can be done from the Manage Recall Screen.

1. Go to Administration - Manage Recalls.
   
2. Click the Configure Recalls button.
   
3. In the Recall Parameters screen, double-click either Dentist or Hygienist Recall Type (in this example it is Dentist) to open the Edit Recall Type window.
4. In the Edit Recall Type screen , click Advanced Settings.
   
5. The Edit Recall Type Advanced Settings screen displays.
   
6. Click in the Do not recall patients who match box. This will allow to select a query template. If you need to create a new query you can find out here Creating and Editing Queries
7. Click OK and OK again to save these changes.
   

   Tip: This must be set for each recall type (dentist and hygienist).