Please select the relevant section depending on your eOrtho Approval or Prior Approval query.
For all other eOrtho treatment claim information, please see eOrtho Treatment Claims.

• Prior Approval Re-approval
• Prior Approval review
• Prior Approval cancellation

Prior Approval Re-approval

If a treatment plan alters in any way after prior approval was given, re-approval must be sought.

1. Click the Ortho button on the patient’s chart.

   

2. Select the PRIOR APPROVAL claim type.

3. Once the Prior Approval loads select the More Actions Button then Request re-approval.

   

Prior Approval review

Review cases are assessed by the NHS team, where a clinical assessment is required a Prior Approval (PA) review can be requested. To complete this,

1. Click the Ortho button on the patient’s chart.
   
   
2. In SOEconnect select More Actions followed by Select claim type and select the PRIOR APPROVAL claim type.
   
   
3. Once the Prior Approval loads Tick the Review checkbox then press Send.
   
   

Prior Approval cancellation

When a dentist or patient wishes to terminate the prior approval, a cancellation is required.

1. In EXACT click the Ortho button on the patient’s chart.
   
   
2. In soeConnect select More Actions followed by Select claim type and select the PRIOR APPROVAL claim type.
   
   
3. Click on the more Actions Button then select the Request Cancellation.