Your practice server and internet must be kept on at all times - even over the weekend and bank holidays.

What to do on the rare occasion that you see out-of-date messages against one (or more) of your practices listed in My Practice Cloud.

How to tell if my MPC data is out of date?

Within the 'Practice Selection' area of each dashboard and report, the date when MPC was last updated from EXACT is shown. This 'Last Update' date will be presented in Green or Red.

If the ‘Last Update’ date is showing in Red with an error message this means your data is likely either currently updating or out of date.

My data is out of date, what do I do?

If your 'Last Update' date is showing in Red, this means your MPC data is not up to date and therefore you are not reporting on your most accurate data.

When this happens you should get in touch with the EXACT support team as soon as possible. On the rare occasion that we cannot fix the error, we will escalate your support request to MPC directly for you.

Understanding MPC's data statuses

The ‘Last Update’ date will always display in one of the following colours with a potential warning message:

• Green: MPC has the latest data from EXACT as of last night. No action is required.
• Amber – In Progress: MPC is currently transferring or processing the data collected from EXACT.
• Red – Data Transfer Did Not Start or Data Not Received: MPC has not received the data and the data is now out of date.
• Red – Update Issue: MPC has an update issue and the data is now out of date.

Why is my data out of date?

MPC updates every night, collecting the latest changes made in Exact over the previous 24 hours.

Issues such as PC updates, Internet connectivity issues or even MPC server updates can cause issues with your data being kept up to date.

• If you have an Amber warning: We recommend waiting until after 10 am and trying again. If the issues persist please get in touch with the Support Team so we can assist.
• If you have a Red warning: Please contact the EXACT Support Team.

You can access support from within EXACT, click Live Chat to get in touch with our friendly support team or ask our support bot to search for help articles from the EXACT help centre.

Tips and Tricks

• MPC only updates at the end of each day, this means the reporting data will always be a day behind.
• You must inform the EXACT Support Team if you change the server in your practice as your data will not be collected.