Troubleshooting steps when experiencing issues with Medical Cards for HSE in Ireland.

Failed to Validate Medical Card

Issues with HSE Medical Cards in EXACT will often present themselves with a Failed to validate card error prompt. The first step to resolve this is to check the card number on the HSE Scheme Check Portal.

🔗 https://www.sspcrs.ie/portal/checker/pub/check

If you cannot connect to this website or checking the specific Medical Card number, the issue is likely with the lookup system itself, not EXACT.

'Failed to Validate Card' After Installing a New Certificate

If an error appears after installing a new certificate, provided by HSE, follow the steps below.

1. In your Windows Search type Run and double-click this.
2. Type mmc into the Run prompt.
   
3. Console will now open.
   • Select File, and then Add/Remove Snap-in.
     
4. Select Certificates and then Add>.
   • A Certificates snap-in prompt will open, select My user account, then click Finish.
   • Click OK.
     
5. Certificates - Current User will now be displayed under the Console Root column on left.
   • Click the down-arrow next to Certificates - Current User.
   • Click the down-arrow next to Personal.
   • Click Certificates.
     
6. You may see two certificates with the same Issued To number.
   • If this is the case, right-click and delete the certificate at the top.
   • Once deleted, close the console.
   • Do not save your settings if prompted.
     
7. Check the Medical Card in question in EXACT, and contact EXACT Support if the issue persists.

Additional Information

• You may be required to email cert.Info@hse.ie with the number of computers you wish to be able to validate the Medical Cards on. You will then be supplied with the relevant certificates and instructions regarding installation.