Clinipad tablet requirements

Please find the minimum requirements for a tablet (Android or iPad) to operate Clinipad SOEI application.

• Required Software Version
• Practice Requirements
• Requirements for EXACT
• App version no longer supported

Required Software Version

These tablets have all been tested with Clinipad SOEI, however, this list is not extensive and other tablets may be able to run the Clinipad application.

Practice Requirements

• Internet connection to download the Clinipad SOEI App.
• At least one Clinipad device per area in which forms will be digitally signed, or a means of easily sharing the devices between areas.
• Wi-Fi set up in the dental practice. and each Clinipad device must be connected to the Wi-Fi. Routers have different interfaces so the instructions will vary, but the recommendations are:
  • Use a WPA2 secured password.
  • Hide your SSID.
  • Allow connection from devices with known MAC address only (if practical).
  • Each Clinipad device must be able to communicate back and forth with the server.

Requirements for EXACT

The Clinipad module must be purchased and then registered in EXACT.

Find out more by speaking with our Best Practice Consultants.

• The Patient Medical History configuration must be set to "Fixed" as this is the only configuration recognised by Clinipad.
• A compatible Estimate template (where the signature box has been encoded using a special PRX command) - EXACT ships with default templates that can be customised.
• Appointment arrivals workflow needs to be enabled and configured.
• Users who will be Saving and Completing Oral Health Surveys after discussion with the patient must have the appropriate permission set in the Security settings.

App version no longer supported

On occasion, you may be prompted to upgrade the Clinipad app with a prompt similar to 'You are running a version that is no longer supported and requires an update'. If you are experiencing this issue please follow the steps below.

1. Restart the Clinipad tablet.
2. Open the Clinpad app to confirm if the issue persists.

If the issue continues follow the steps below:

1. Ensure you have access to credentials to log into the app store as you are required to be logged into the app store to access any applications.
2. Once logged into the app store, search for 'Clinipad SOEI'.
3. Depending on the device you may be able to upgrade the application.
   or
   Uninstall the application then click Install to get the latest version.
   
4. Once the app is up to date, open the Clinipad app via the icon on the tablet.
5. If you are prompted with configuration credentials, please follow the configuration steps outlined in Clinipad installation and configuration.