Troubleshooting steps for when your system crashes after sending forms from your Clinipad.

EXACT Crashes When Sending Forms

This issue is commonly caused by issues with your printer configuration, as Clinipad's uses your printer configuration to generate forms.

1. In EXACT, navigate to Configure - Printing Setup.
2. Locate the Default Stationery Printer at the bottom of the window.
3. Search for this printer in the Printers section at the top of the window and select it to highlight the printer.
4. Click e|d or right-click and then edit.
5. The Printer Driver should display the name of the printer.
   • Confirm this is correct or amend it if it is incorrect.
6. If this is the correct printer, follow our Printer troubleshooting steps to confirm that it is working correctly.
7. After following these steps, attempt to send a form to the Clinipad again.

You can access support from within EXACT, click Live Chat to get in touch with our friendly support team or ask our support bot to search for help articles from the EXACT help centre.