New Samsung tablets come with Secure Wi-Fi, which is a VPN in disguise. This means the tablet cannot see/ping the server even though they are connected to the correct Wi-Fi network.

1. On the Samsung tablet.
2. Slide down the notification pane at the top of the tablet screen.
3. Locate and select Protected Apps.
   • You can choose to disable the tool.
   • Or add Clinipad as an exception.

💡Tip: You can also find this setting via Settings - Secure Wi-Fi.