When a course of treatment is completed, this is available to be sent to the NHS for assessment. EXACT holds these until a transmission is carried out. These claims are then bundled together in claims bundles with these bundles being sent to the NHS.

Viewing transmitted claims bundles

You can view all claims bundles via,

1. Administration - NHS - Claims Bundles.
   or
2. Clicking on the arrow next to the NHS workspace icon then selecting Claims Bundles.

Status of a claims bundle

There are three icons to help you identify the current transmission status of a Claims Bundle.

• If no icon is present, the Claims Bundles has not been transmitted, to transmit this, follow our transmitting NHS England or Wales claims help article
• Telephone icon is likely caused by the claims bundle having not been sent to the NHS yet. Attempt transmitting your NHS claims again, if the status does not change the NHS could be experiencing issues in their system, in this case, attempt transmitting again at a later point
• A red tick over the telephone icon without a black tick indicates the Claims Bundle transmission has been attempted, the NHS have not yet acknowledged of receiving the Claims Bundle

  Tip: If a Claims Bundle only displays the red tick status without a black tick after three further transmissions or 24 hours, further investigation is required, as this indicates a transmission problem has occurred with the Claims Bundle/s not being successfully delivered to the NHS.

• Black tick shows the NHS have received and acknowledged receiving the Claims Bundles from you
• Red cross on the claims bundle indicates an issue with transmissions whereas a red cross on the course of treatment claim indicates a response has been returned by the NHS. Check your NHS responses to resolve these responses