The Schedule Query Indicator (SQ indicator) is a field included in the data transmitted to the NHS and is not displayed in EXACT.

The NHS will normally request a claim is resent with an SQ indicator if they are allowing a previously rejected course of treatment (COT) to be accepted or reviewed again.

There is also usually a limited time frame in which to re-send the claims, please be aware of this time-frame, especially if you have a large number of claims to re-send. Claims can only be sent with the SQ Indicator as '1' if they are all resubmitted and TC’d individually.

• Responses and rejections
• Late submitted claims
• Delete Claim box is missing when TC'ing an NHS COT claim

Responses and rejections

• If you have received a response for a claim (not a rejection/disputed claim response) where the claim needs amending and resending you can resubmit the course of treatment, make the amendments, TC the course of treatment again and re-bundle and transmit the claim.
• If you receive a response and the claim will be submitted late that has not been processed in any NHS payment schedule. You should resubmit the claim and then transmit the claim.
• If you receive a late submission rejection for a claim that has been processed in your NHS payment schedule. You will need to send the claim as a deletion, using the instructions outlined below.

Late submitted claims

Claims that fall outside of the normal acceptance date range which the NHS have advised will be allowed must follow a specific set of steps, as outlined below.

1. Resubmit the Course of Treatment (COT), Resubmitting Treatment.
2. Copy the entire COT to a new COT.
3. TC the original COT, ensuring you tick the Delete Claim Box.
   (if Delete Claim does not appear as displayed below, please follow these instructions).
   
4. Once ticked, select Send Claim to send the claim as a deletion.
   Perform these steps for each claim to be re-sent.
5. Transmit to the NHS.
6. Wait for 24 hours.
7. Once this time period has surpassed, complete the copied COT, transmitting to the NHS.

Delete Claim box is missing when TC'ing an NHS COT claim

From 1st April 2014, the observations tab was removed from the FP17 form and replaced with a delete claim button.

To send a claim as a deletion it needs to have been previously transmitted.
If it has already been sent twice the Delete claim box may not appear, if this is the case, follow the instructions below.

1. Resubmit the COT.
2. Click TC, the FP17/FP17W will show a Delete Claim tick box.
3. Tick this and click Send claim.
4. Any patient charges linked to the COT will be ignored as the claim has been deleted.