Your system can connect to your practice Ionos email account, allowing you to send and receive emails from EXACT using your practice email account.

Configuring an Ionos Email Account in EXACT

1. Log into EXACT.
2. Go to Configure - Email and SMS Setup.
3. Select Other Email.
4. Enter your email credentials, Practice Email Address and User Name (this is usually your email address) and password.
5. Select if you wish to receive email in EXACT.
6. Enter the mail server credentials as below;
   • Incoming Mail Server: imap.ionos.co.uk
   • Incoming Mail Port: 993
   • Tick Use IMAP
   • Outgoing Mail Server: smtp.ionos.co.uk
   • Incoming Mail Port: 465 or 587
   • Tick Use Authentication for outgoing email.
7. Press Test Credentials when everything is entered.
8. Click Next and follow the wizard through the pages to complete the setup.

⚠️ Please Note: Your configuration settings will not be saved until you click Finish on the last window in the configuration wizard, this is regardless if the test has been completed or not.

⚠️ Important: Using the POP/POP3 option will move all existing and future emails from your GoDaddy mail server online to EXACT. Once this has been completed you can not return these emails back to your GoDaddy online account.  Only use POP settings if you’re sure you want your emails to remain in EXACT and not be visible elsewhere.

💡Tip: The level of encryption used when sending emails is determined by your email provider, in addition to this, the recipients email provider will also determine the level of encryption used.

Additional Information

💡Tip: If you have set up a new email account within EXACT and use Campaign+ and clicked “Yes” to the prompt to update your practice email account please contact the EXACT support team to register your email account for sending Campaign+ communications (you will receive an email link from Amazon Web Services to confirm your new email account address).