Your system can connect to your practice GoDaddy email account, allowing you to send and receive emails from EXACT using your practice email account.

Configuring a GoDaddy Email Account in EXACT

1. Log into EXACT.
2. Go to Configure - Email and SMS Setup.
3. Select Microsoft Office 365.
4. Enter your email address into Practice Email Address.
   • GoDaddy uses Microsoft Office 365 for configuration.
5.  Click Authenticate.
   • You will be prompted by Microsoft to confirm your login, credentials and any Multi Factor Authentication (MFA) your account has enabled.
   • Follow the authentication instructions.
   • Once complete, the Status will update to a green tick and the text Authenticated.
6. If this is a new email account, once your account has been authenticated and email setup you will be prompted to update the email in your practice information, click yes.
   • This ensures all future communications to patients have your new email account.

⚠️ Please Note: Your configuration settings will not be saved until you click Finish on the last window in the configuration wizard, this is regardless if the test has been completed or not.

⚠️ Important: Using the POP/POP3 option will move all existing and future emails from your GoDaddy mail server online to EXACT. Once this has been completed you can not return these emails back to your GoDaddy online account.  Only use POP settings if you’re sure you want your emails to remain in EXACT and not be visible elsewhere.

💡Tip: The level of encryption used when sending emails is determined by your email provider, in addition to this, the recipients email provider will also determine the level of encryption used.

GoDaddy Online Settings

1. You may need to enable SMTP authentication in your GoDaddy configuration to setup your GoDaddy account in EXACT. Information on this can be found in the GoDaddy help.
   

Additional Information

• Incoming Mail Server outlook.office365.com (port 993 for IMAP, recommended) (Port 995 for POP, Not Recommended). If port 993 is being used, tick the IMAP.

• Outgoing Mail Server smtp.office365.com (port 587) with Use Authentication for outgoing mail checked.

💡Tip: If you have set up a new email account within EXACT and use Campaign+ and clicked “Yes” to the prompt to update your practice email account please contact the EXACT support team to register your email account for sending Campaign+ communications (you will receive an email link from Amazon Web Services to confirm your new email account address).