One functionality of the system is to write-off all or part of a patient's balance, which is useful if you believe you will never be able to receive payment from the patient. 

Writing Off a Patient Balance

1. Open the patient record.
2. Click the currency button (£/$/€) to open the transactions functionality.
3. Click the Write Off button to access the write-off controls.
   • The Date defaults to today. Select a different Provider if necessary.
   • Confirm the Amount to be written off, you can select more or less open transactions from the table to perform a full or partial write-off.
   • The Narration can be left as it is or updated with an alternative reason.
   • By default the Mark Patient 'Stop Credit Alert' will be ticked to add a skull and crossbones icon to the patient record as a warning regarding bad debt.
     
4. Once completed the patient balance will update with the account write-off displayed on the patient transactions.
   
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Reporting on Write-Offs

A full list of write-offs can be accessed via Transactions - List Write Offs.