Troubleshooting help for Dojo and Paymentsense payment terminals where the Reset Terminal button is unable to be pressed.

Troubleshooting Dojo RESET TERMINAL Issue

⚠️ Please Note: Only users with the Manage terminals permission enabled on their Connect account can perform terminal-related actions, including “reset terminal”. (This permission is off by default to prevent non-authorised users from overriding live transactions.)

An EXACT Administrator should log into EXACT to perform the terminal reset.