Troubleshooting help for Dojo and Paymentsense payment terminals when presented with the error: Attempted to post invoice while not authenticated.

Troubleshooting Dojo Authentication Prompt

💡Tip: If the advice in this article does not resolve your issue, you can contact Dojo or the EXACT support team for further assistance.

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An Error Occurred While Processing the Payment Error

This error is shown when an EXACT user is not authenticated in Connect when a payment is attempted. You can resolve this with the following steps.

1. Log out and back into EXACT and then attempt to take the payment again.
   💡 Tip: This is often caused by a user not logging out of EXACT the previous day, as authentication tokens are only active for 12 hours after initial login.
2. Check that your user profile is authenticated using cloud authentication.
   • Go to Configure - User Settings.
   • Tick the option to use cloud authentication.
   • Close EXACT and log in.
   • You will be prompted to reset your password. Complete this process
   • Once logged in, attempt to take the payment again.

⚠️ Please Note: Only users with the Manage terminals permission enabled on their Connect account can perform terminal-related actions, including “reset terminal”. (This permission is off by default to prevent non-authorised users from overriding live transactions.)