Click the ‘£’ in EXACT on a patient file and press ‘refund’. 

Then click the radio button of ‘Refund money paid for work done’ or 'refund unused deposit' and click ‘next’

Then click the invoice and enter the amount followed by the reason and click ‘next’.

Then select the receipt and change the method of refund to ‘PaySense’, 'Dojo' or 'Worldpay' as appropriate and click ‘finish’.

The refund will be sent to the device so the patient can present their card.

Once this has processed the refund will be applied.