Amending payments processed through an integrated payment provider (Worldpay, Dojo, Paymentsense, Stripe) is different to non-integrated payments due to being linked to a real-world transaction.

Adjusting Integrated Payment Transactions

Payment providers such as Worldpay, Dojo, Paymentsense and Stripe can be integrated with EXACT, simplifying the transaction process; however, the steps to correct these transactions are different to a non-integrated transaction.

Increasing a Payment Amount

The amount shown on an integrated payment is always the amount you have taken as payment from the patient. If you require a higher amount, you will need to process another payment to increase the amount paid by the patient.

This will show as two separate payments on the patient record and in your reporting, however, this can be allocated to the total amount owed.

🔗 For more information: Processing a Payment

Decreasing a Payment Amount

The amount shown on an integrated payment is always the amount you have taken as payment from the patient. If you require a lower amount, you will need to process a refund to return money to the patient.

This will show as two separate transactions on the patient record and in your reporting, however, this can be allocated to the total amount owed.

🔗 For more information: Processing Refunds