Claims not being included in claims bundles is commonly caused by the activation date for the provider in question.

Adjusting a providers activation date

1. Go to File - Providers - View Providers.
2. Locate the provider via the arrows or selection box.
3. Select the provider.
4. Click on NHS Details tab.
5. Double-click on the Performer Number/List Number in the Personal No area.
   
   • Back-date the activation date back to the date one of the claims was first completed by the provider
   • Click OK
6. Perform another claims transmission, the remaining claims should now be found and added to the bundle.