If a Transmission Error message is being displayed when transmitting, this will need to be resolved before any claims can be sent to the NHS.

Resolving NHS Transmission Errors

1. Go to File - Payors.
2. Select your NHS Payor.
   • Click on the Transmit Setup button
   • Click Next until the Transmission Setup - Internet Information window is displayed
   • Confirm all the details are correct
3. Open a web browser (for example, Google Chrome, Microsoft Edge)
   • Enter the following website address https://ebusiness.dpb.nhs.uk/claims.asp
   • Northern Ireland Customers, go to https://www.ebusiness.csa.n-i.nhs.uk
   • Please ensure this website begins with HTTPS (not HTTP) when testing
   • If you can successfully connect to the website, you should be prompted to enter your username and password, you do not need to enter these - this is positive if you can access this website
   • If the website cannot be accessed it may be that either the NHS system is having issues or the computer or your network cannot connect to the NHS - please contact your IT provider for them to allow access to the website
4. On your server computer, go to the location of the EXACT data.
   • On the data folder right-click with your mouse then select Security
   • Ensure the windows users group has full control (read/write permissions) - if not, please contact your IT provider to change this access
5. Ensure the firewall is not blocking the transmissions.
   • Temporarily disbale the firewall then test your connection, if this works, add dental.exe to the exceptions or request your IT support do this for you
   • Check whether you can ping ebusiness.dpb.nhs.uk from a Command Prompt