If you're configuring an Outlook email account in EXACT and are presented with an 'Emails cannot be sent' error prompt, this may be caused by an issue with your Outlook email account being unlicensed due to using a primary alias account.

Unlicensed Email Accounts

This error can appear due to using primary alias account credentials for your Outlook configuration.

1. Access www.office.com to open the website and log into your Office 365 admin account.
2. Access the admin centre by selecting the squares in the upper left then admin
   • Or if click the burger icon (three lines) followed by users.
        
3. Navigate to Active Users, this will display users and their current license state.
   
4. If the user you are attempting to log in with is unlicensed you will need to purchase a license or transfer one from another account. Navigate to License and apps to view available licenses.
   
5. Navigate to Mail then click Manage email apps to confirm IMAP and Authenticated SMTP are both ticked.
6. Once this has been completed, complete configuration of your email account in EXACT again.

Additional Information

💡Tip: When creating a new Microsoft 365 tenancy, Authenticated SMTP is disabled by default. This means that you will need to enable this at an organisation level for the email account to be authenticated in EXACT.