Appointments are marked as Failed to Attend (FTA) automatically when it reaches midnight on the day the patient failed to be ticked in as arrived on their appointment. Admin users can mark previous appointments as completed if an appointment has been incorrectly left and marked as an FTA.

Was Not Brought has been introduced in EXACT V13.12 in response to guidelines in England surrounding the safeguarding of children and/or vulernable adults.

Identifying and tracking 'Was Not Brought' appointments assists with fulfilling SAFE guideline requests - see section 3.3.2 - Recording Missed Appointments of the Safeguarding in general dental practice document from Public Health England.

• Marking appointments as Was Not Brought
  • Original implementation (pre EXACT V13.799)
• Marking family appointments as Was Not Brought
• Arrivals tab
• Cancels tab
• Removing a Was Not Brought status
• Reporting on Was Not Brought appointments

Marking appointments as Was Not Brought

Marking an appointment as Was Not Brought (EXACT V13.799+)

1. Locate the appointment and right-click the appointment.
   
2. A menu will be displayed with an option to Mark as Was Not Brought.
3. The appointment status will change to a blue tick on both the appointment and in the cancels tab.

Original implementation (pre EXACT V13.799)

1. Once midnight on the day of the appointment, the appointment status will change to an FTA.
2. Open the Cancels list.
3. Select the Appt Status Failed.
4. Highlight the patient.
5. Click Was Not Brought button.
   The red FTA cross icon will change to a blue WNB icon.
   

Marking family appointments as Was Not Brought

EXACT 13.817 introduced the ability to mark patients booked as part of a family appointment as Was Not Brought.

1. Locate the appointment and right-click the appointment.
   
2. A menu will be displayed with an option to Manage who Was Not Brought.
3. Select a family member then click the Was Not Brought button, a blue cross will appear next to the highlighted patient, once all relevant patients are marked, click Save.

Arrivals tab

Both individual and family appointments can be marked as Was Not Brought from the arrivals tab.

1. Highlight the patient then select Was Not Brought.
2. Their appointment status will change to a blue cross.

Cancels tab

In addition to the appointment booking and arrivals tab, patients can be marked as Was Not Brought from the Cancels tab.

1. Open the Cancels tab on the appointment book.
   
2. Select the relevant patient then click Was Not Brought.
3. For a family appointment this will open the family booking window, select the relevant patient, click Was Not Brought then Save when complete.
   

   Please Note: If only some of a family are marked as Was Not Brought, the appointment status will remain as a red cross unless all patients are marked as Was Not Brought.

Removing a Was Not Brought status (EXACT V13.799+)

1. Locate the appointment and right-click the appointment.
   
2. A menu will be displayed with an option to Remove Was Not Brought status.
3. Appointments originally showing as an FTA will revert to the red FTA status.
   Current (same day or future) appointments will reset the appointment status.

Reporting on Was Not Brought appointments

EXACT V13.795 introduced a patient list query to collate a list of patients with appointments marked as was not brought. This option allows the entry of a date range in order to report on these patients.

To create a list of patients with appointments marked as Was Not Brought you will need to create a patient list using the conditions pictured below.
For more information on creating these lists, read our help article: Creating a Patient List (Contact List).

The condition Was not brought to an appointment will provide you with the following patient selection options.
The option to Only show patients with an entered number of was not brought appointments is available from EXACT V13.805. To use this feature, tick the box then select the number of appointments you wish to view, the greater than symbol can be changed to equal to to display either those with the entered number and above or those with only a selected number of appointments.

For example, = 3 will only show with 3 appointments with a was not brought status.

Ticking the box Prompt for entries will ensure you see this prompt every time you run the list, giving you the option to alter the date range if you are running the patient list again.