When you are unable to printing from EXACT there could be a number of different causes, a great first step, is to test your printer works outside of EXACT.

Testing your printer

1. Open any Word document or create a new one with something to print.
2. Print this to the printer being tested.
   • If the document fails to print, please contact your IT support to explore why the printer is not working on your computer
   • If the document prints, skip to the common issues listed below

• Printing to the wrong printer or no printer
• Unable to enumerate printer driver
• Estimates is only printing one copy
• Printer cutting off or previewing off screen

Printing to the wrong printer or no printer

Sometimes printouts can be sent to the wrong printer or no printer at all, to check everything is set correctly complete the following,

1. Open Configure - Printing Setup.
2. Highlight the name of the printer experiencing issues.
3. Select e|d.
4. Printer Driver (local) should display the name of printer (this will be the driver name as installed by your IT Support provider).
   1. If this is incorrect, open the drop-down menu and select the correct printer driver.
   2. If this is correct or the printer is not available for selection, please try these instructions.
5. Press OK.
6. The printer should now work, if it does not, please try these instructions.

Unable to enumerate printer driver

When trying to print from EXACT a message appears saying "unable to enumerate printer driver".

This message is usually due to the printers not being installed on that computer therefore EXACT is unable to find the printer drivers.

To check this is the issue follow these steps,

1. Click the Start button at the bottom left hand corner of the screen and search for Printers and Scanners.
2. Select the printer and click Manage.

   Note: If the printer you are trying to print to is not listed, please contact your IT support provider for assistance.

3. If the printer is listed, try running a test print from Windows, this can be done by right clicking on the printer and selecting Printing Properties then Test Page.
   
   1. If a test page does not print, please contact your IT Support provider.
   2. If a test page does print most onto step 4.
4. Open Microsoft Paint or Word and try printing from within these programs.
   1. If nothing prints, please contact your IT Support provider.
   2. If this prints, please contact our support team.

Estimates is only printing one copy

If only one copy of estimates is priting when this should be two, follow the steps below,

1.  Click the Start button at the bottom left hand corner of the screen and search for Printers and Scanners.
2. Select the printer and click Manage.
3. Select Printing Preferences.
4. Select Advanced.
5. Select the copy count and alter to 2 copies.
6. If the option collated is tick, untick this.
7. Save changes.

Printer cutting off or previewing off screen

If your pages are being cut-off when printing, this may be caused by an incorrect printer setup (set to letter instead of A4), you can check this with the following steps.

1. Type Printer into Windows Search, this will provide you the option to view Printers & scanners, select this option.
2. Select the printer you are using, clicking once will open more options, select Manage.
3. Select Printer properties on the following screen.
4. On the General tab you will see a window with Paper available options, ensure this lists A4, not letter.
   
5. If this option states letter, click the Preferences button below the window.
   If this option displays A4, skip to step 7.
6. You can now select A4 from a drop-down menu.
7. Now select the Advanced tab then Printing Defaults, check the same settings as above and change as necessary.
   
   
8. After changing these, save all changes, then try printing again.

If the issue persists or these are all set to A4, check/change the following:

• Set screen scaling to 100%
• Change your screen resolution
• Check for a oversized image in the PRX footer (may require assistance from EXACT support 
• Check the number of monitors being used and if duplication is enabled (disable and test if yet)