Troubleshooting issues with scanned or imported contacts not saving to EXACT.

Scanned/Imported contacts not saving

If your scans and/or imports are not saved to your patient records, this is likely caused by an issue on your server computer.

1. On your EXACT server computer.
2. Open your EXACT Services.
   • Locate your Database Administrator.
   • Right-click to open the Monitor Service Health.
   • Click the FW (Framework) service to stop it.
   • Click the TRN (Transport) service to stop it.
   • Click the FW service to start it again, once the icon changes to a green circle with a tick, proceed to the next step.
   • Click the TRN service to start it again, once the icon changes to a green circle with a tick, proceed to the next step.
3. Attempt to perform your scan again.
4. If this is unsuccessful or you require assistance with this, please contact EXACT Support for further assistance.

You can access support from within EXACT, click Live Chat to get in touch with our friendly support team or ask our support bot to search for help articles from the EXACT help centre.