Troubleshooting GDI Error when scanning prompts in EXACT.

GDI Error when scanning

If you are receiving an error referring to a GDI error, you can make some adjustments to reduce the image quality. This usually occurs when a very high-quality setting is configured, usually high-definition/photo image quality, which is much higher than required for documents.

1. Type 'Printer' into your Windows search bar.
2. Select Printers and Scanners.
   • Select your printer.
   • Select Printing preferences.
   • Locate your printer DPI settings and adjust them to 150 or 300 DPI.
   • Attempt to perform your scan again.
3. If this is unsuccessful, please contact EXACT Support for further assistance.

You can access support from within EXACT, click Live Chat to get in touch with our friendly support team or ask our support bot to search for help articles from the EXACT help centre.