In the unlikely event that two patients have the same email address saved on their patient records, EXACT will prevent any emails from being sent to ensure confidential information is not sent to the wrong patient.

Resolving a Multiple Patient Error

1. Confirm with the patients which email address belongs to who.
2. Open the first patient record and then update the saved email address.
3. Repeat this for the second patient.
4. Send the original email again.

💡 Tip: If you are unsure which patient has the email address saved on their record, use the magnifying glass to open the patient search to locate all patient records with the email address.

• If no results appear, tick the option to Include Inactive, then search again.
• If there are no search results, check if the email address is saved on a provider or specialist record. You can check these through File - Providers or File - Specialists.