An error symbol will be displayed at the top of your system when there is an issue with your email setup and sending errors.

Email Server Test 'Internet Connection' Failed

💡Tip: Before resolving email sending issues, review your email outbox and delete any communications that you no longer require to send. Sending outdated communications may confuse your patients.

This error is caused by the practice server computer displaying a non-Internet status.

1. On your server computer, locate the internet connection status icon.
   • This can be found in your Windows taskbar, at the bottom of your screen.
   • A circle icon will be displayed if Windows cannot detect an internet connection on your server computer.
     
2.  Click the icon and select Network and Internet Settings.
   • Select the Network Troubleshooter to see if this resolves the issue.
   • Windows can sometimes display this icon even when a valid internet connection is present, running the Network Troubleshooter will often resolve the issue as the connection test proves that a valid internet connection is available.

💡Tip: If the issue remains after the Network Troubleshooter completes its test of your network, contact your IT Support provider, advising them of the current Server internet status.

Only One Workstation is Showing the Email Server Service is not Running Error

1. On the workstation.
2. Check the Date and Time in Windows and adjust as necessary.
3. If the workstation time and date is correct, repeat this process on your server computer.

💡 Tip: Your IT Support provider may need to assist due to admin rights restricting access on your workstation/server.