When selecting Scan on the Contacts tab an error appears on screen such as that below there are a few steps we advise trying before contacting the Support Team or your IT Support.
Check the device is available
Next to the Scan button is a Source button, select this and check a window with available scanners displays, if this window also shows the above error, please contact your IT Support as no scanners are installed.
If this window appears, check the scanner you are trying to use is listed, if it is not listed, please contact your IT Support as the scanner is not installed. If the scanner is displayed but not selected in blue, select this and try scanning again.
If the scan fails or the scanner was already highlighted please try the following steps.
- Open Windows Fax and Scan and perform a scan.
If the scan fails there is an issue with the driver installed that operates the scanner, if this is the case, please contact your IT Support to resolve the issue.
- If you can scan in Windows Fax and Scan the second step is to test scanning functionality in Microsoft Paint. Open MS Paint and perform a scan.
If you are unable to scan in MS Paint, please contact your IT Support to resolve the issue.
If you are able to scan, please contact our support team.
Scanned/Imported Contacts Not Saving
Restart the SOE Framework and Transport services and then try to import/scan again.
If you're unsure how to do this, contact the support team.
GDI Error when scanning
Lower the DPI setting and try to scan again, i.e change 300 DPI to 150 DPI and try again.